When a message goes unanswered, it’s tempting to fall into a spiral of self-doubt. What’s with the silence? Am I to blame? To prevent such paranoia, Rydahl shares her "omnichannel checklist": 6 questions that will help you better understand what might have gone wrong.
Lesson 5
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Following up an unanswered message shouldn’t be daunting: on the contrary, this gesture demonstrates motivation and determination on your part. If done well, follow-up messages are bound to spark interest. In this episode, our expert introduces you to the subtle art of follow-up messages so you can get the response you’ve been waiting for.
Lesson 6 • 4mnMessage writing is often a bit of a balancing act, where an either overly formal or mistakenly familiar tone can quickly spell disaster. In that way, digital communication follows the same rules as a face-to-face conversation. But when you throw salutations, emoticons and message length into the mix, finding the right tone is challenging.
Lesson 7 • 5mnOn average, 50% of people expect an answer in under three hours! How can we meet this often impossible demand, especially when faced with an increasing number of messaging systems? To manage the challenges efficiently and sustainably, Rydahl recommends focusing on priorities and communication channels.
Lesson 8 • 4mn